Asteris for WooCommerce — Troubleshooting
Asteris for WooCommerce — Troubleshooting
Licence key won’t activate
Check: is the licence key entered exactly as it appears in the email? Keys are case-sensitive. Copy-paste directly from the email.
Check: is the licence already active on another domain? Each tier has a site limit. Deactivate from the old domain before activating on the new one (Asteris for WooCommerce → Licence → Deactivate).
Check: is your server able to make outbound HTTPS requests? Licence activation calls asterisforwoocommerce.com. Some servers block outbound connections. Ask your host.
If none of these resolve it, email support@ with your licence key (last 4 characters only, for privacy) and domain.
Module not showing on the frontend
- Confirm the module is toggled ON in Asteris for WooCommerce → Modules
- Clear your caching plugin’s cache (WP Rocket, W3 Total Cache, etc.)
- Check your theme isn’t overriding the module’s CSS with a more specific rule (browser inspect tool → look for overridden styles)
- Check for JavaScript errors in the browser console (F12 → Console) — a JS conflict from another plugin can prevent modules from initialising
White screen or PHP fatal error after activation
Check the error log: wp-content/debug.log (if WP_DEBUG_LOG is enabled) or your host’s PHP error log.
Most common cause: PHP version below 8.1. Asteris for WooCommerce requires PHP 8.1+.
Second most common: memory limit below 128MB. Increase in wp-config.php:
define('WP_MEMORY_LIMIT', '256M');Module works on desktop but not mobile
Check for CSS z-index conflicts (common with Side Cart and sticky header themes). Also check your mobile breakpoints — some module settings have mobile-specific display options.
Still stuck?
Email support@asterisforwoocommerce.com with:
- WordPress version, WooCommerce version, PHP version
- Asteris for WooCommerce version
- What you expected vs what happened
- Any error messages from the browser console or PHP log