Refund Policy

Last updated: 01 June 2026 Effective date: 01 June 2026

The short version

14-day money-back guarantee on every paid Asteris licence — no questions asked. Email support@ within 14 days and we’ll initiate the refund within 1 business day. Your statutory consumer rights (including under the Australian Consumer Law) apply on top of this promise and are not affected by it.

1. Who this applies to

This Refund Policy applies to all paid purchases of Asteris licences:

Asteris Free is, well, free — nothing to refund.

2. Your rights under Australian Consumer Law

If you are an Australian consumer, Asteris is supplied with non-excludable consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this policy or our Terms reduces those rights.

Asteris software is “goods” for the purposes of the Australian Consumer Law, and our supply and support of that software is “services.” Consumer guarantees in sections 54 (acceptable quality), 60 (services rendered with due care and skill), and related provisions cannot be excluded under section 64.

ACCC-mandated wording

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

  • cancel your service contract with us; and
  • a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

In short:

If you are outside Australia

Equivalent rights may apply under your local consumer protection law, including but not limited to:

The 14-day money-back guarantee below is offered in addition to these statutory rights — not in substitution for them.

3. The 14-day money-back guarantee

For any reason — or no reason at all — you can request a full refund within 14 calendar days of your original purchase. We will not require a reason, run you through a survey, or attempt to retain you. This is in addition to any rights you have under the Australian Consumer Law or your local equivalent.

If you decide Asteris isn’t right for you within those 14 days, you get your money back.

4. How to request a refund

Email: support@asterisforwoocommerce.com

Subject line: REFUND (in capitals helps us fast-track, but any clear refund request will be honoured — we read every email).

Include:

Identity verification. Refunds are issued only to the original payment method used at purchase, and only on request from the email address used at purchase (or, with additional verification, from the registered account holder). We may decline or delay refunds where we cannot reasonably verify the request originated from the purchaser.

Response time. We aim to initiate the refund within 1 business day of your request. In all cases we will action your refund within 5 business days. (Refund handling is exempt from our normal tier-based support SLA — they’re prioritised regardless.)

Refund timing:

You will receive an email confirmation from Lemon Squeezy when the refund is issued.

5. What happens to your licence after refund

When we process your refund:

You do not need to uninstall the plugin to get your refund. We trust you.

6. Renewals and pre-renewal notification

The 14-day money-back guarantee applies to your initial purchase only. Subscription renewals (annual or monthly) are not eligible for the 14-day change-of-mind refund.

Pre-renewal email. We will email you at least 7 days before any subscription renewal charge, to the address on file. You can cancel from that email or via the Lemon Squeezy customer portal at any time before the charge.

Your statutory rights under the Australian Consumer Law (and equivalent overseas laws) continue to apply to renewals — this exclusion is for change-of-mind requests only.

7. No pro-rata refunds after the 14-day window

Subscriptions, once past the 14-day window, are not refundable for the unused portion of the current billing period. If you cancel mid-period, your access continues until the end of the period you’ve already paid for.

This is industry standard for SaaS (Yoast, Kit, RankMath, FunnelKit all operate the same way) and keeps the per-seat economics workable for an indie product.

8. Plan changes (upgrades and downgrades)

9. After the 14-day window

After 14 days, discretionary refunds (i.e. refunds outside any statutory entitlement) are at our judgement. We may grant them for:

Email support@ and explain — we read every request.

We do not generally issue discretionary refunds for:

Important: the above is a statement of our discretionary practice. It does not affect your statutory consumer guarantees under the Australian Consumer Law, the UK Consumer Rights Act 2015, EU Directive 2019/770, or your local equivalent. Where you are entitled to a remedy under any of those laws, you receive it regardless of this policy.

10. Subscription cancellation is NOT a refund

Two different things:

ActionEffect
Cancel subscriptionStop the auto-renewal. You keep access until the end of your current billing period. No refund of the current period.
RefundGet your money back. Licence is deactivated (after the courtesy grace window in Section 5).

To cancel a subscription without a refund, use the Lemon Squeezy customer portal → Cancel.

To get your money back, request a refund per Section 4.

11. Founder Lifetime specifics

Founder Lifetime (one-time payment) follows the same 14-day money-back guarantee as every other paid tier.

After 14 days, the Founder Lifetime payment is non-refundable for change-of-mind reasons. This is because:

Your statutory rights survive. This 14-day cut-off applies only to change-of-mind requests. If Asteris suffers a major failure under the Australian Consumer Law (or your local equivalent) at any point in the lifetime period, your statutory remedies remain — including a refund of the Founder Lifetime purchase price if a major failure cannot be remedied within a reasonable time.

If you simply want to opt out of using Asteris after 14 days, you can stop using it — your Founder Lifetime payment is not refundable for change-of-mind past that window.

12. Refunds for fraud and abuse

We reserve the right to deny discretionary post-14-day refunds (and to exercise our legal remedies) where:

We may also deny a discretionary post-14-day refund where the licence has been used in material breach of the EULA (e.g., resale, more activations than the tier permits via circumvention). Denial on EULA-breach grounds applies only to the discretionary window — not to the 14-day guarantee window, and not to statutory consumer-law claims.

Honest refund requests made in good faith are always honoured. This section exists to address the small minority of abuse patterns.

13. Chargebacks

If you are unhappy with a purchase, please email us first. We process refunds promptly — chargebacks take weeks and cost both of us money and goodwill.

If you issue a chargeback without giving us a reasonable opportunity to make it right, we may:

(a) decline future orders from your accounts and payment methods; (b) terminate any active licences (including Founder Lifetime, with no refund of the slot); and (c) exercise our legal rights to recover any costs we incur, where permitted by law.

Most disputes are resolved within hours by email — please try us first. We reserve all rights and remedies available to us at law in respect of unjustified chargebacks, which may include recovery of associated costs.

14. Currency, tax, and processor mechanics

Currency. Refunds are processed by Lemon Squeezy in the same currency you were charged at checkout, returned to the original payment method. Where your bank converted between currencies on purchase and again on refund, you may receive a marginally different amount in your local currency due to exchange-rate movement between the two dates — this is a function of your bank and the international card networks, not Asteris or Lemon Squeezy.

Tax (GST / VAT / sales tax). Lemon Squeezy is the merchant of record and is responsible for collecting and remitting all applicable sales tax, VAT, and GST. When a refund is issued, the full amount you paid — including any tax — is returned to your original payment method by Lemon Squeezy. Tax reconciliation with the relevant tax authority is handled by Lemon Squeezy directly; you do not need to take any action.

Refund timing by payment method. Lemon Squeezy returns the refund to the original payment method. Bank crediting times vary: PayPal is typically near-instant, USD credit cards 3–7 business days, non-USD credit cards up to 30 days, debit cards up to 60 days.

15. Dispute resolution and governing law

If you disagree with our refund decision and we cannot resolve it directly, escalate to founder@asterisforwoocommerce.com (direct line to Nick). If we still cannot agree:

Governing law. This Refund Policy is governed by the laws of New South Wales, Australia, without prejudice to your non-excludable rights under the Australian Consumer Law or your local consumer protection law.

16. Contact

Refund requests: support@asterisforwoocommerce.com (subject: REFUND)

Refund disputes after our decision: founder@asterisforwoocommerce.com (direct line to Nick)

My Cosmic Message Pty Ltd t/as Asteris Commerce · ACN: 652 358 159 · ABN: 30 652 358 159